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Privacy Notice


At Sultan & Khalaf Trading Co., we know how important it is to protect your personal information. Whether you are shopping with us online or in-person all details and information shared will be kept safe & secure. In maintaining this goal, we have developed a Privacy Policy to explain the collection, use, and disclosure of your personal information. This policy applies to any information collection by Sultan & Khalaf Trading Co. through website, telephone, retail store and all other channels in which we collect your information.

What we collect

The type of information we collect depends on the nature of how you share your information.

Personal Information:

The personal information that we may collection would remain under the following:

  • Your contact information – name, address, telephone and email address.
  • Your personal preferences – product wish list, product cart, and marketing consent.
  • Your transactional information – products purchased, method of payment, amount paid, signature, and credit or debt card information.

In addition we may collect the following types of information:

  • We may collect your address, to assist with marketing communications.
  • We may collect certain data when you visit our websites – such as the type of browser you’re using or referring the URL.
  • We may collect information for statistical research purposes. For example: the percentages of entrants to the URL are male, aged 25-40.

You may chose not to provide us with this information. However; if you make this choice, we may not be able to provide you with the product, service or information that is requested.

In Store & Online Purchases

When you purchase an item online, you may need to provide us with contact and payment information (such as home address & credit card information). This is so that we can process your request or complete your transaction and communicate with you regarding your purchase. We may collect your contact information to provide certain services such as delivery services, reserve & pick-up, product servicing, installations, home-consultations, and extended warranty coverage. If you provide us with your email address, we will collect it for the purpose of sending you an e-receipt. We may also send you promotional information; which you may opt out of by clicking unsubscribe below.

Returns & Exchanges:

Our goal is to ensure the customer is completely satisfied with their purchase. We offer a Return Policy, to continue to offer this policy we ask for your contact information to ensure and prevent any fraud.

Warranty Policy

Each purchased item has a warranty policy of its own; which will be sent to you upon purchase.

Customer Reviews

The customer review functionality is provided as a rating system that offers you the chance to share your thoughts on the product. These reviews are accessible to all website users, so please use your own discretion when posting them and do not post personal information.

Newsletter & Updates

We offer a variety of promotions throughout the year which will be communicated to you. If you sign up for or are subscribed to our newsletter or any other promotional services, we may send you a communication for this via email. You may choose to stop receiving these by easily unsubscribing and declining further similar messages.

Web Site

Our website can be browsed without sharing any personal information.

Social Media

We may offer you to engage with our content through other third-party social networking websites, plug ins and applications such as Instagram & Facebook.

How else we use the information collected

In addition to the uses described above, Sultan & Khalaf Trading Co. may use your information in the following examples:

  • Fulfill order requests for products, services or information
  • Process returns, exchanges and requests
  • Detect and protect against fraud and error
  • Establish and manage your account with us
  • Track and confirm online orders
  • Deliver or install products
  • Market and advertise products and services
  • Communicate promotions and feedback
  • Tailor our online content or in-store offerings to your personal preferences
  • Conduct research analysis
  • Operate, evaluate and improve our business
  • For other purposes as discussed in this Privacy Policy

How we share your information

Sultan and Khalaf Trading Co. does not sell nor share or customers Personal Information to any other party. However, in the normal course of business we may share your personal information within our corporate family acting on our behalf for services of delivery, equipment maintenance/servicing, installation and rental.

Service Providers

Sultan & Khalaf Trading Co may use third parties to manage one or more aspects of business operations; which can include the processing or handling of your personal information.

How to contact us:

If you have any questions, concerns, or complaints about the privacy policy practice of our organization please contact us at the following:

Sultan & Khalaf Trading Co.

Phone: 00 965 2464 6666

Address: Al Mowasalat Street, Opposite Banks Center,
Block 1, Building 17, Shuwaikh Industrial Area.
P.O. Box: 42130 Shuwaikh 70652 Kuwait